Shipments and Returns
Transport of your parcel
Dispatches to France, Spain, Peninsula and Balearic Islands:
Parcels are generally sent in the 48 hours after receiving your payment. The most common shipment method is express parcel service or collection from the warehouse (only in Barcelona). You will be kept informed on the status of your order at all times by e-mail.
Shipment costs include packaging, handling and shipment. All orders over 140 euros in Spain and France are free. For other countries the cost of the shipment is 50 euros.
In any event, you can return the product in the 7 days after delivery, you only have to pay for the cost of sending the return that amounts to 50 euros.
You will not have to give any explanations, any article bought in alaplancha.net, unused, returned in its original packaging, sealed and in perfect conditions will be automatically accepted.
alaplancha.net undertakes to refund you in 2-3 days at the most from receiving the return.
You have to notify the Customer Service Department before returning the order.
If the reason for the return is that the returned article has a fault or is not what was ordered, alaplancha.net will pay for the cost of the return and the new shipment If the reason for the return is that you are not happy with the order, we will refund the amount but not the shipment costs or the return costs.
Consult our sales department for shipments outside the Peninsula and Balearic Islands: Canary Islands, Ceuta and Melilla.
Shipments to the rest of the European Union (EU):
Shipments made to the rest of the countries in the European Union cost 75€ for all orders. The customer can return the order in the 7 days following delivery. In this case the amount of the order will be returned, but the customer will have to pay for returning the goods sending the products at its expense, or accepting a payment of 75€.
We do not ship directly to the following countries : Switzerland, Germany and Austria.
For delivery in Switzerland please contact: www.plancha.ch
For delivery in Germany or Austria please contact: www.plancha-grillen.de
Shipments to outside the European Union (EU):
Shipments made to countries outside the European Union cost 200, regardless of the amount of the order. You must pay all taxes and customs. The customer can return the order in the 15 days following delivery. In this case the amount of the order will be returned, but the customer will have to pay for returning the goods sending the products at its expense, or accepting a payment of 200 euros.
Collection in the shop:
You can also choose to pick up your order from our warehouses located in Barcelona, without any carrying cost.